Belfast City Airport

About The Airport


Originally opened in 1938 as Belfast Harbour Airport, Belfast City Airport is a single runway airport with a rich history. Home to the development of several famous aircraft including the legendary Shorts Sunderland flying boat, in 1960, Belfast City hosted the maiden flight by the world's first vertical take-off and landing jet, The SC1, a forerunner to the Harrier 'JumpJet'!


Belfast City opened its doors as a commercial airport in 1983, since when it has undergone considerable development. In 2001, a new terminal opened, and in 2006, the Airport was renamed in memory of the Belfast-born footballer, George Best, famous for his appearances both on the national team and for Manchester United. George Best Belfast City Airport is now a major base for Flybe and handles around 2.5m passengers each year.


The Brief


In 2008 Belfast City Airport approached Rezcomm, looking for a solution that would support its ongoing development by promoting city break destinations. Belfast City wanted to make it easy for customers to book through the Airport's website. It was important that the city breaks highlighted routes to Amsterdam and Barcelona, as well as flights to key UK destinations.


The Solution


Rezcomm’s integrated Travel solution provides visitors to the Airport website with intuitive, user-friendly booking options. The entire trip can be planned and booked in one place. Using simple online e-commerce functions, travellers can book parking, lounges, hotels, flights and order currency. There is the option to offer special deals on flights, holidays and parking through the online booking system.


The integration of Rezcomm’s Travel system, alongside improvements to the Airport’s on-site facilities, saw an increase in footfall, with Belfast City achieving record passenger numbers within two years. The online holiday booking service continues to make life easier for passengers, and the Airport has grown into a busy travel hub for Northern Ireland.


Since deploying Rezcomm’s Travel service, Belfast City Airport has been able to:


  • Provide its visitors with a comprehensive, high quality online travel agency service to enable the safe purchase of a range of travel products and services, all of which benefit from full financial protection

  • Offer its customers real-time flight schedule information via a branded portal

  • Capture valuable customer data from bookings that have been made using the service

  • Provide special seasonal offers on car parking using Rezcomm’s yield management tools to optimise revenue from the parking inventory

  • Support low load factors and new routes by leveraging the service as its own distribution platform

  • Feature marketing campaigns and promotions on specific destinations with promotional codes offered for specific flights booked to support capacity


A Word from the Client


Passenger numbers increased by 4.5% in 2009 to 2.6m, and to a record 2.7m in 2010.

Originally opened in 1938, as Belfast Harbour Airport, Belfast City has a rich history and was home to the development of several famous aircraft. It wasn't until 1983 that it opened its doors as a commercial airport and then underwent continual development until 2001 when a new terminal was opened. In 2006 the airport was renamed in memory of the footballer George Best and is now a major base for Flybe and handles around 2.5m passengers each year.

In 2008 Belfast City Airport approached Rezcomm, looking for a solution that would support its ongoing development by promoting city break destinations and make it easy for customers to book through the airport's website. It was important that these city breaks highlighted its routes to Amsterdam and Barcelona, as well as its flights to key UK destinations. Combined with improvements to the airport since the travel system has been integrated passenger numbers have increased by 4.5% in 2009 to 2.6m, and to a record 2.7m in 2010. Such innovations have helped Belfast City come a long way from the days when its first passenger terminal was comprised of converted sheds and a Nissen hut, to achieve today’s status as a busy hub for Northern Ireland. With Rezcomm's implementation of its holiday booking service the airport has a system that continues to make life easier for its passengers, both now and in the future as the airport continues to grow.

Your questions, answered

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The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.

Holly Harvey - E-Commerce and Digital Manager
Southampton Airport

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Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.

Richard Gill - Head of Commercial
Birmingham Airport

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Transportation

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Airports

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Parking Companies

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Education

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Healthcare

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Malls & retail

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Municipalities

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Convention
& exhibition centres

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Stadiums & Arenas

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Transportation

Products

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Increase revenue by selling pre book parking and any ancillary products or services in a single basket. Rezcomm’s beautifully designed, customisable shop effortlessly plugs into your existing website or app.

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Consolidate all your data and gain deep customer insights, manage your customers experience, create personalised campaigns and manage content, with Rezcomm’s CRM, BI, Analytics and Marketing Solutions.

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Consistent with Rezcomm Shop in its conception and user interface, Rezcomm Travel allows you to sell flights, hotels and holidays, or inspire your customers with beautiful destination content.

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