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Belfast City Airport

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Find out how Belfast City Airport used the Rezcomm Marketplace to extend its on-site services and capture valuable customer data.

 

About the case study

 

Tired of online travel agencies taking away valuable customer touchpoints? Reclaim your passengers and get to know them with Rezcomm’s powerful suite of solutions.

 

Work with Rezcomm to transform your airport into more than just a gateway. Sell everything from flights, holidays and parking, to retail and hospitality experiences directly from your airport website and offer visitors a first-class digital experience.

 

Download our case study to discover how we supported Belfast City Airport in building an intuitive online travel agency service on their website.

 

At a glance

Challenges:

 

  • Competition from online travel agencies
  • Lack of touchpoints & customer data
  • Need to simplify booking process & offer convenience

 

Our solution:

  • Comprehensive marketplace offering parking, lounge, hotels & flights
  • GDPR-compliant customer data collection via website purchases
  • Easy-build marketing campaigns to promote specific destinations & flights to optimise capacity

Benefits:

  • Passengers can book their entire trip on the airport website instead of a competitor’s
  • Increase in airport revenue through on-site parking, lounge, hotel & flight purchases
  • Build customer loyalty with intuitive & highly personalised marketing campaigns
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