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Jersey Airport

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Find out how Jersey Airport used the Rezcomm marketplace to improve customer experience, increase revenue and facilitate better route planning.

 

About the case study

Jersey Airport aspired to be more discoverable. They sought to increase revenue by implementing a travel and holiday booking service on their website. What’s more, they wanted to meet their passengers at the very start of their journey and be more than just a gateway.

 

And that’s where we came in. The Rezcomm marketplace delivers a branded booking portal, which can be extended with new products and services quickly and easily.

 

At a glance

Challenges:

  • Lack of awareness about the routes serviced by the airport
  • Little opportunity to capture customer data & demographic info
  • Need to promote & sell indirect locations & connecting flights

Our solution:

  • User-friendly branded booking portal to sell flights & hotels
  • Interactive destination maps and content to highlight available routes
  • Distribution channel for the airport to support airlines & local suppliers

Benefits:

  • Improved marketing & planning through GDPR-compliant data collection
  • Optimised capacity on all inbound & outbound routes
  • Increased revenue from flights & hotel sales on the airport website
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