Located near Leeds Bradford Airport, Sentinel Car Parks is well-known for providing secure and convenient parking solutions to travelers. To achieve their strategic goals of enhancing the customer experience and optimising revenue streams, they partnered with Rezcomm.
In 2022, Sentinel launched their Rezcomm ecommerce journey, leading to significant enhancements in their parking and ecommerce services. They now offer a range of add-ons within their booking journey, enhancing the overall customer experience. Travellers can easily select additional services such as car wash, valet services, and even donate to charity, all integrated into the booking process. Registered members receive a 10% discount, which the system automatically applies once they log in, providing added convenience and value.
Looking ahead, Sentinel Car Parks plans to expand its reach with targeted marketing strategies. By raising awareness and engaging more deeply with customers, Sentinel is well-positioned to remain a leader in the parking industry, continually delivering superior services to all visitors.