Customer Support Adviser
French Speaking

Exeter, Devon £20,000 to £25,000 /year

If you are a bright and ambitious individual who is fluent in English & French and would love to gain skills and experience in e-commerce or CRM system support, then this is the role for you.


We are a vibrant, fast moving, customer-centric organisation who creates e-commerce and CRM systems for Airports and Venues all over the world.


You will have the opportunity to develop a career in product management supporting Airports and Venues with the use of their systems and the associated e-commerce, marketing and business intelligence activity. You will also be responsible for translating and bridging the language gap for our French clients.


Day to day you will be involved in testing, deploying, analysing, reporting on the company systems. Working with a support/ticket system and writing/translating documentation for new and existing clients. You will play a pivotal role in ensuring that the service they deliver is of the highest quality.


The following skills are required


  • The ability to communicate well (spoken and written) in English and French

  • An excellent phone manner

  • Methodical and organised

  • Attention to detail, the ability to problem solve and escalate issues appropriately

  • Use of Microsoft office to a moderate to high standard

  • Self-motivated and willing to travel to client meetings in the UK and overseas

  • Personable and happy to work as part of a team

  • Positive can-do attitude and the determination to exceed client expectations


The following skills are not required but would be an advantage


  • Experience in software user experience testing and function testing – preparing reports to illustrate issues and anomalies

  • Experience of using various control panels of web applications such as e-commerce and payment portals

  • Experience with Email Marketing


Interests & Abilities


  • An interest in technology and how it is changing the world

  • Strong attention to detail and thoroughness in achieving a successful outcome

  • A commitment to personal development, including off-the-job learning


And don't forget the perks:


  • Great office space and facilities including onsite showers, an on-site restaurant and clubs

  • Free tea with biscuits (of course), free coffee (the good stuff), free snacks and fruit

  • 'Free Fridays' where brunch is on the company!

  • Free parking and excellent access to public transport and a cycle to work scheme

  • Normal working hours - Monday to Friday 9am - 5.30pm (part-time/flexible working available)

  • 20 days holiday + all bank holidays + 1 extra day for each year with the company




Your questions, answered

Looking for help with your e-commerce, or simply want to find out more about Rezcomm?

Sectors

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Airports

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Parking Companies

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Malls & retail

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Education

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Healthcare

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The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.

Holly Harvey - E-Commerce and Digital Manager
Southampton Airport

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Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.

Richard Gill - Head of Commercial
Birmingham Airport

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Municipalities

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Convention
& exhibition centres

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Stadiums & Arenas

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Transportation

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Airports

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Parking Companies

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Education

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Healthcare

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retail icon

Malls & retail

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Municipalities

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Convention
& exhibition centres

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stadium icon

Stadiums & Arenas

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Transportation

Products

/shop

Increase revenue by selling pre book parking and any ancillary products or services in a single basket. Rezcomm’s beautifully designed, customisable shop effortlessly plugs into your existing website or app.

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/engage

Consolidate all your data and gain deep customer insights, manage your customers experience, create personalised campaigns and manage content, with Rezcomm’s CRM, BI, Analytics and Marketing Solutions.

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/travel

Consistent with Rezcomm Shop in its conception and user interface, Rezcomm Travel allows you to sell flights, hotels and holidays, or inspire your customers with beautiful destination content.

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Who we work with

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See for yourself why quarter of a billion passengers trust airports that use our ecommerce solutions. Rezcomm has everything you need to increase traffic, generate revenue and build loyalty - backed by a team that helps you grow.

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© Copyright Rezcomm . Rezcomm is a trading name of Airport Direct Travel registered limited company number 5788943.