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Consumers today are used to getting what they want when they want it. They’re curious, demanding, and quick to move on if their needs aren’t being met. As a result, retail is more customer-driven than ever before. Ecommerce has also […]
It’s no secret we’re ready to travel again. International tourism is expected to make a full recovery in 2024 with 9.4 billion passengers hopping on a plane. As the world makes up for lost time, more than half of these […]
The best customers don’t just buy from you once — they come back time and time again, building lifetime value and boosting your airport’s revenue. Here are some statistics that prove it: A mere 5% increase in customer retention correlates […]
Thanks to increased mobile usage and changing consumer behaviours, last-minute travel bookings are on the rise. According to Hotwire, Millennials are fuelling the surge in last-minute, quick getaways, with 84% claiming to have booked a trip one week or less […]
Imagine a scenario: A business traveller is racing against the clock, needing to secure a last-minute flight. They’re looking for a quick, straightforward booking process without the hassle of navigating multiple websites. Rather than sifting through various airline platforms or […]
Parking often flies under the radar in shaping customer experiences. When done right, it can add a touch of ease and comfort to the customer’s journey. And when done wrong? It can sour the initial interaction, setting a less than […]
The Customer Relationship Management (CRM) software market is projected to reach an estimated $163.6 billion in 2024, making it one of the largest software markets globally. CRM technology is rapidly adapting to provide more refined services that cater to the […]
“The word is convenience – the word is anywhere, anytime, however the consumer wants it.” Colgate-Palmolive Ecommerce is rapidly becoming the primary way we shop, and the numbers indicate that online sales will continue to grow. Global retail ecommerce sales […]
It’s a familiar travel story. You’ve got everything sorted: flights booked, bags packed, ticket in hand, route to the airport mapped, and then you remember — where are you going to park your car? It’s the last piece of the […]