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The Customer Relationship Management (CRM) software market is projected to reach an estimated $163.6 billion in 2024, making it one of the largest software markets globally. CRM technology is rapidly adapting to provide more refined services that cater to the […]
Airports grapple with unique challenges in data analysis and customer understanding. From deciphering the journeys of diverse travellers — from business professionals to vacationing families — to managing various revenue streams like retail and parking, it’s a multifaceted task. The […]
Switching suppliers at an airport is a substantial move that touches every facet of the airport’s services. From leaders to frontline staff, airport employees will be impacted by a supplier change in different ways — but not all of them […]
Yield management is a pricing strategy by which any business with a fixed number of products can optimise revenue. It is the process of selling the right product to the right customer at the right time — and it’s a […]
The European Union’s General Data Protection Regulation (GDPR) was enforced in May 2018 — (January 2020 for the UK GDPR) — and while consumers dealt with an influx of GDPR opt-in emails, businesses weathered a frenzy of preparation and concern. […]
The future of airports isn’t just about shiny terminals or faster planes — it’s deeply rooted in the use of data and AI. An airport that knows what passengers like and makes the passenger journey smooth from start to finish […]
We have today an abundance of data and powerful new technology like Artificial Intelligence (AI). Not only does this present exciting possibilities, but it’s also crucial for the future of air travel, accommodating the ever-evolving needs of millions of passengers […]
Imagine a world where AI-powered chatbots don’t just answer queries but act as personal concierges, amending flight bookings, checking flight details, or suggesting tailored retail options. Where customers become more than their data, and their individual stories are heard and […]
The pace of technological change is indisputably accelerating, revolutionizing industries across the globe. One such industry, the aviation sector, has been propelled into the digital era with astounding velocity. The scale of this revolution is of such magnitude that it […]