About Victoria Wallace Are you making the most of every opportunity to engage with your passengers? The customer journey doesn’t start and end with the trip itself – it begins with a single touchpoint and evolves into a lifetime of opportunities. For airports […]
With the festive season fast approaching, there’s no better time for airports and cruise ports to ramp up their destination marketing for Christmas market travel. From iconic markets across Europe to emerging holiday hubs in North America, the allure of […]
In an era where loyalty translates to higher revenue, airports, cruise ports, and other travel hubs must adapt their customer engagement strategies to capture and retain high-value passengers. One powerful way to achieve this is through passenger reward schemes – […]
In an era of declining aviation profits and changing consumer behaviours, non-aeronautical revenue has become the lifeblood of airport growth and profitability. Airports are shifting their focus from traditional aviation activities to alternative revenue streams, transforming into destinations passengers can […]
It’s official: there’s a renewed enthusiasm for air travel. According to the latest forecasts by the World Tourism Organization and ACI World, international tourism and global passenger traffic in 2024 are expected to exceed the figures recorded before COVID-19 grounded […]
Consumers today are used to getting what they want when they want it. They’re curious, demanding, and quick to move on if their needs aren’t being met. As a result, retail is more customer-driven than ever before. Ecommerce has also […]
The Customer Relationship Management (CRM) software market is projected to reach an estimated $163.6 billion in 2024, making it one of the largest software markets globally. CRM technology is rapidly adapting to provide more refined services that cater to the […]
“The word is convenience – the word is anywhere, anytime, however the consumer wants it.” Colgate-Palmolive Ecommerce is rapidly becoming the primary way we shop, and the numbers indicate that online sales will continue to grow. Global retail ecommerce sales […]
