Connect with passengers, build trust and unlock revenue with Rezcomm’s powerful suite of solutions.
Millions of people move through an airport terminal every day. For most airports, these customers are ‘strangers on a plane.’ Their ecommerce journey begins and ends with an external airline, travel agency, or online seller of parking and holiday add-ons, rather than the airport’s own website.
As a result, the airport has little knowledge of its multi-million footfall. Vital customer data never makes it to the gate and important parking and ancillary revenue earning opportunities are lost.
Now, like passengers at the baggage carousel, international airports are looking to ‘reclaim’ their customers. Recognising the clear shift in customer buying behaviour and the opportunities for airports to capitalise on an ever-changing digital landscape, Rezcomm has developed innovative digital solutions that deliver incremental revenue across a growing range of products and services with Airport Parking being amongst the most popular of products sold online today.
By offering the right product, to the right customer, at the right price and at the right time, airports have an opportunity to enhance the traveller’s experience whilst simultaneously improving airport revenues.
Working with a rapidly growing network of airports, Rezcomm provide a fully joined up solution that connects travellers with products and services at every stage of their journey.
We’ve implemented new features to support your airport through Covid recovery. From COVID-19 testing services to Contactless Customer Service, Rezcomm has the tools you need to deliver a safe and enjoyable airport experience for your passengers.Contact Us
Our COVID-19 testing platform can be launched as a stand-alone service or integrated with your chosen testing centre. Offer passengers the convenience of pre-booking a COVID-19 test directly from your website. Define how many tests are available in any given period to ensure your centre is organised and offers a positive experience to your passengers.
Create a safer journey through your airport with Queuless Journeys. Enable passengers to pre-book a time of arrival anywhere queues typically exist, i.e. airline check-in, lounges, or security in an airport terminal. With an e-ticket available on their mobile device, passengers can pass through your airport without touching any buttons or surfaces.
Remove the need for face-to-face customer support desks at your airport. Instead, invite your passengers to scan a QR code at your airport to access your digital support portal. There they can get answers to FAQs from your automated system or connect with your airport’s remote customer service team via live chat or phone.
Collect real-time feedback from passengers at various touchpoints before, during and after their journey with our touchless KPI and Feedback System. Passengers scan a QR code displayed at your airport to leave their feedback in real-time so you can take corrective action immediately or reward when appropriate. Incentivise passengers to give feedback with loyalty points and collect their marketing permission in the process.
Communicate your COVID-safe airport experience with passengers and reassure them of your plans with our easy-to-use Email and SMS Sending Services. Email or text your entire database at once, send personalised communications to a segment or automate hyper-personalised communications for each of your passengers. Increase passengers’ confidence in travelling through your airport and win their loyalty with personalised offers and incentives.
Unlock revenue and improve passenger experience with contactless fast track for airport security. Eliminate the need for touchscreen terminals. Passengers scan a QR code, checkout via their mobile device and use it as their fast track ticket.
Stop crowds of people dwelling outside your terminal by offering a pre-book taxi and bus service on your website. Pre-booked ticketing is safer and more convenient for passengers who wish to use public transport. Improve your overall airport experience by ensuring customers have a seat on their journey to and from your airport.
Interested in finding out more?
Get in touch with our expert team and discover how our new airport tools will help you thrive.
With Rezcomm, you’re in safe (and efficient) hands. Launch the features you need in just 4 weeks, with zero set-up fees and a pay-as-you-go service. Our experts are on hand every step of the way to support your airport through this period of recovery. Don’t just survive. Thrive. Rezcomm makes it possible.Contact Us
Enjoy smart solutions to rebuild passengers’ confidence. Download our brochure and discover Rezcomm’s complete solution for safer travel experiences through COVID recovery and beyond.Contact Us
Sell pre-book parking, upgrades & extras from a single basket on your website with Rezcomm’s all-in-one marketplace solution.