Rezcomm Engage
Reclaim your customers with Rezcomm’s omni-channel sales and marketing solutions
Built in conjunction with industry bodies, associates and a number of clients, Rezcomm Engage is the first combined data warehousing, business intelligence (BI) and customer relationship management (CRM) system specifically designed to perfectly suit a venue’s unique business needs. Easily manage and personalise every customer’s experience with powerful automated marketing tools. Set up customer loyalty programs, profiles and predict buyer behaviour, increase average spend and (most importantly) drive revenue.
Automatically collect data from multiple sources to create a single, consolidated centralised and secure data warehouse that is SSL encrypted.
Quickly and accurately format and map data via a secure import/export engine. Prepare data from any source for any system, convert data into a common language then map it against any structure.
Large volumes of data can be difficult and time consuming to interpret so Rezcomm Engage visualises data in dashboards, providing real-time business intelligence at a glance.
Measure financial performance; quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the results.
Gain real-time visibility of the arrival and/or departure associated with the visitor’s consumption of products or service. Plan for peak times and determine how much resource is required to manage visitor experience.
Quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the immediate commercial benefit.
Easily identify trends across your venue’s entire product and service range, predict your visitors’ needs and get to know them like never before.
Forecast real time revenue projections based on your venue’s previous performance. Predict drops in revenue before they happen and avoid missing targets by taking action in advance.
Create bespoke reports from any data, apply filters, add calculations, customise the appearance and even add charts or graphs. Then simply schedule your reports to run automatically and as often as you need.
Consolidate all digital marketing performance data from any channel into one simple dashboard and report on each channel’s engagement and revenue performance in real time.
Validate data from un-trusted sources such as a Wi-Fi signup. Engage visitors, increase spending at the physical building and generate more direct purchases.
Automatically identify what each customer needs and personalise messages that up sell and cross sell products, improve the customer experience and increase customer spend.
Easily build and send a communication to everyone in your database at once. Schedule each message to be sent at a specific date and time of your choice.
Segment visitor data according to shared attributes, behaviours or purchase history so that communications can be sent to targeted groups of people.
Automatically maximise your ROI by keeping your database clean. Identify people who are losing interest in your communications and re-engage them.
Totally automate your whole marketing process. Engage every visitor with personalised content based on their interests and buying behaviour.
Build tracked links and use them in any e-commerce-related marketing activity. Track the revenue generated and attribute it to that marketing activity in both Rezcomm Engage and Google Analytics.
Send communications to multiple channels via bespoke API integrations - programmatic, apps, feeds, websites, social media, SMS, and many more.
Customise your emails with the design and language that perfectly matches your brand and your customer demographic.
Use the system’s in-built marketing reports to consolidate essential marketing data, from any channel. Get a top-level overview of all your digital marketing activity in one simple dashboard, updated in real time and report on engagement and revenue as it is earned.
After the data is imported it is automatically cross referenced with existing data to create a single profile for each visitor. This holds information about each visitor's interaction with your venue giving you quick, efficient business intelligence.
Easily identify trends in visitor behaviours and use this insight to tailor your product and marketing positioning. Analyse behavioural trends across your venue’s entire product and service range, predict your visitors’ behaviour and create needs based audiences.
Understanding the size and shape of your marketing database has never been so easy, learn how well each call to action works, and where your marketing data comes.
Understand your customers Average Transaction Values, monitor how they improve over time. Learn about each customers Lifetime value and how to increase this number by rewarding loyal customers.
Gain real-time visibility of your customer’s engagement levels, which marketing channels do they interact with and which are not performing so well?
Use valuable demographic data to better target and personalise your marketing communications. Learn how old your customers are, where they live, their gender and what they are interested in.
Rezcomm Engage can support visitor number growth with data acquisition and validation tools. It can drive awareness, increase brand consideration, engage potential visitors and underpin the quality of your venue’s service.
Rezcomm Engage is built around a customer lifecycle strategy which has been specifically designed by venue professionals for venue visitors.
Our experienced, in-house team of designers, copywriters and marketers can provide a fully managed marketing service. Our experts will create a content plan, optimise targeting, write inspiring and engaging copy, and source or illustrate beautiful images that reflect your venue’s brand. Then they will monitor and review visitor engagement to optimise the strategy by finding out exactly what works best for your audience.
Focus on your business growth and we’ll take care of everything else for you.
Rezcomm is level-1 PCI compliant, so you don't need to worry about the security of your customer’s credit card or personal data.
There’s no need to worry about downtime with Rezcomm. We work around the clock to make sure your website is always online.
Your Engage solution will benefit from auto scaling to ensure that no matter how many data feeds or how much storage you require, you always have the bandwidth you need.
All Rezcomm updates are automatic, so you'll receive the latest features immediately, without any hassle, to help you stay ahead.
The Rezcomm support team is available 24 hours-a-day, 7 days-a-week, by email and phone, to provide high level support.
Find commonly asked questions, user guides, and tutorials in the Rezcomm Help Centre.
Work with a Rezcomm e-commerce designer, developer, or marketer who can help make your digital engagement strategy a huge success.
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The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.
Holly Harvey - E-Commerce and Digital Manager
Southampton Airport
Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.
Richard Gill - Head of Commercial
Birmingham Airport
