Rezcomm Engage

Reclaim your customers with Rezcomm’s omni-channel sales and marketing solutions

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Drive revenue with customer relationship management

Automate your marketing and profile real-time customer data

Built in conjunction with industry bodies, associates and a number of clients, Rezcomm Engage is the first combined data warehousing, business intelligence (BI) and customer relationship management (CRM) system specifically designed to perfectly suit a venue’s unique business needs. Easily manage and personalise every customer’s experience with powerful automated marketing tools. Set up customer loyalty programs, profiles and predict buyer behaviour, increase average spend and (most importantly) drive revenue.


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Business Intelligence

Business Intelligence


Data warehousing

Automatically collect data from multiple sources to create a single, consolidated centralised and secure data warehouse that is SSL encrypted.


Universal Data Import/Export

Quickly and accurately format and map data via a secure import/export engine. Prepare data from any source for any system, convert data into a common language then map it against any structure.


Data Visualisation

Large volumes of data can be difficult and time consuming to interpret so Rezcomm Engage visualises data in dashboards, providing real-time business intelligence at a glance.


Financial Reports

Measure financial performance; quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the results.


Operational Reports

Gain real-time visibility of the arrival and/or departure associated with the visitor’s consumption of products or service. Plan for peak times and determine how much resource is required to manage visitor experience.


Product Reports

Quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the immediate commercial benefit.


Buying Trends

Easily identify trends across your venue’s entire product and service range, predict your visitors’ needs and get to know them like never before.


Forecast Revenue

Forecast real time revenue projections based on your venue’s previous performance. Predict drops in revenue before they happen and avoid missing targets by taking action in advance.


Bespoke reports

Create bespoke reports from any data, apply filters, add calculations, customise the appearance and even add charts or graphs. Then simply schedule your reports to run automatically and as often as you need.


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Automated Marketing

Automated Marketing


Marketing Overview

Consolidate all digital marketing performance data from any channel into one simple dashboard and report on each channel’s engagement and revenue performance in real time.


Prospect Entry Plan

Validate data from un-trusted sources such as a Wi-Fi signup. Engage visitors, increase spending at the physical building and generate more direct purchases.


Customer Entry Plan

Automatically identify what each customer needs and personalise messages that up sell and cross sell products, improve the customer experience and increase customer spend.


Mass communications

Easily build and send a communication to everyone in your database at once. Schedule each message to be sent at a specific date and time of your choice.


Mass database segmentation

Segment visitor data according to shared attributes, behaviours or purchase history so that communications can be sent to targeted groups of people.


Re-engagement Plan

Automatically maximise your ROI by keeping your database clean. Identify people who are losing interest in your communications and re-engage them.


Workflows

Totally automate your whole marketing process. Engage every visitor with personalised content based on their interests and buying behaviour.


URL Link Builder

Build tracked links and use them in any e-commerce-related marketing activity. Track the revenue generated and attribute it to that marketing activity in both Rezcomm Engage and Google Analytics.


Channel Bridge

Send communications to multiple channels via bespoke API integrations - programmatic, apps, feeds, websites, social media, SMS, and many more.


Email templates

Customise your emails with the design and language that perfectly matches your brand and your customer demographic.


Analyse Marketing

Use the system’s in-built marketing reports to consolidate essential marketing data, from any channel. Get a top-level overview of all your digital marketing activity in one simple dashboard, updated in real time and report on engagement and revenue as it is earned.


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Customer Intelligence

Customer Intelligence


Single customer view

After the data is imported it is automatically cross referenced with existing data to create a single profile for each visitor. This holds information about each visitors interaction with your venue giving you quick, efficient business intelligence.


Predict Behaviour

Easily identify trends in visitor behaviours and use this insight to tailor your product and marketing positioning. Analyse behavioural trends across your venue’s entire product and service range, predict your visitors’ behaviour and create needs based audiences.


Analyse data acquisition channels

Understanding the size and shape of your marketing database has never been so easy, learn how well each call to action works, and where your marketing data comes.


Customer value

Understand your customers Average Transaction Values, monitor how they improve over time. Learn about each customers Lifetime value and how to increase this number by rewarding loyal customers.


Customer Engagement

Gain real-time visibility of your customer’s engagement levels, which marketing channels do they interact with and which are not performing so well?


Customer Demographics

Use valuable demographic data to better target and personalise your marketing communications. Learn how old your customers are, where they live, their gender and what they are interested in.


Customer acquisition plan

Rezcomm Engage can support visitor number growth with data acquisition and validation tools. It can drive awareness, increase brand consideration, engage potential visitors and underpin the quality of your venue’s service.



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Service Levels

Service Levels


Customer Lifecycle Strategy

Rezcomm Engage is built around a customer lifecycle strategy which has been specifically designed by venue professionals for venue visitors.


Managed Service

Our experienced, in-house team of designers, copywriters and marketers can provide a fully managed marketing service. Our experts will create a content plan, optimise targeting, write inspiring and engaging copy, and source or illustrate beautiful images that reflect your venue’s brand. Then they will monitor and review visitor engagement to optimise the strategy by finding out exactly what works best for your audience.


Hosting

Focus on your business growth and we’ll take care of everything else for you.


Level 1 PCI DSS Compliant

Rezcomm is level-1 PCI compliant, so you don't need to worry about the security of your customer’s credit card or personal data.


99.99% uptime and 24/7 monitoring

There’s no need to worry about downtime with Rezcomm. We work around the clock to make sure your website is always online.


Unlimited bandwidth on tap

Your Engage solution will benefit from auto scaling to ensure that no matter how many data feeds or how much storage you require, you always have the bandwidth you need.


Regular upgrades

All Rezcomm updates are automatic, so you'll receive the latest features immediately, without any hassle, to help you stay ahead.


24/7 dedicated support team

The Rezcomm support team is available 24 hours-a-day, 7 days-a-week, by email and phone, to provide high level support.


Rezcomm help centre

Find commonly asked questions, user guides, and tutorials in the Rezcomm Help Centre.


Rezcomm experts

Work with a Rezcomm e-commerce designer, developer, or marketer who can help make your digital engagement stratergy a huge success.


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The power of Rezcomm engage

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Over 20%

Increase in data acquisition

Asset 4
Over £250

Av Customer Value

Asset 3
Up to 68%

Engagement Rate

Who we work with

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Sectors

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Airports

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Parking Companies

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Malls & retail

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Education

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Healthcare

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The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.

Holly Harvey - E-Commerce and Digital Manager
Southampton Airport

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Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.

Richard Gill - Head of Commercial
Birmingham Airport

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Municipalities

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Convention
& exhibition centres

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Stadiums & Arenas

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Transportation

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Airports

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Parking Companies

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Education

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medical icon

Healthcare

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retail icon

Malls & retail

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Municipalities

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Convention
& exhibition centres

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Stadiums & Arenas

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Transportation

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