Rezcomm Customer

With cutting-edge customer relationship management tools Rezcomm takes a customer-centric approach to deliver the very best experiences.

Get to know your customers with powerful centralised customer identity tracking.

Unify your customer data and insights from all sales channels and touchpoints and safely store them in a single secure system. Harness your customer data to create and deliver fully joined-up and personalised experiences.

Enable customers to book and manage their entire journey in one place with multilingual support.
Simplify your procedures for dealing with Data Protection Regulations and keep on top of Data Subject Request Management.
Manage all customer data and communications in a single location with our robust CRM tools.
Reduce your operating costs (and risk) with zero set-up fees and a pay-as-you-go service.
Launch your Customers modules in just a matter of days with our accelerated launch program.

A sneak peek just for you…

Discover how you can save time, connect with customers, manage data and improve customer retention with Rezcomm.

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Customer Modules

Customer Admin

The Customer Admin module is a comprehensive suite of tools designed to streamline customer management. It includes centralised booking management, data privacy controls, and efficient handling of data subject requests, ensuring compliance, convenience, and enhanced customer engagement in one secure platform.

CRM - Omnichannel Service Desk

This advanced CRM tool streamlines passenger support. It includes live chat, a unified omnichannel inbox, team collaboration, and smart automations. Reduce customer service enquiries with a user-friendly FAQ interface, an extensive agent knowledge base, a comprehensive help centre, practical labels, detailed contact and private notes, along with secure audit logs.

Members & Rewards

Reward and streamline airport experiences by inviting passengers to join your airport membership scheme. Enable seamless digital access to your services via a digital membership pass and automate payments. Incentivise every interaction with an integrated loyalty program, rewarding users with points, discounts, or free products.

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Customer BI

Improve operational strategies and customer service with this sophisticated tool providing deep insights into passenger behaviours and preferences. It enables airports to better understand customer behaviours, from demographic details to travel and purchasing patterns.

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Customer Graph

Centralise customer identity management, using Rezcomm’s graph database to connect customer relationships and behaviors. This enables a unified database for each customer touchpoint facilitating personalized services and operational optimization.