About Alwyn Joy The future of airports isn’t just about shiny terminals or faster planes — it’s deeply rooted in the use of data and AI. An airport that knows what passengers like and makes the passenger journey smooth from start to finish […]
We have today an abundance of data and powerful new technology like Artificial Intelligence (AI). Not only does this present exciting possibilities, but it’s also crucial for the future of air travel, accommodating the ever-evolving needs of millions of passengers […]
Imagine a world where AI-powered chatbots don’t just answer queries but act as personal concierges, amending flight bookings, checking flight details, or suggesting tailored retail options. Where customers become more than their data, and their individual stories are heard and […]
Airport data management is the process of collecting, storing, and analyzing data related to airport operations, passengers, and flights. We all know that managing your data privacy, security and sharing is important, so in this article, we’ll discuss each of […]
Today, airports can directly sell flights, hotels, holidays, parking, lounge and other travel products and reservations to customers through their ecommerce websites. Along with increasing non-aeronautical revenue (accounting for 40% of airports’ overall revenue), ecommerce sales also give airports access […]
Are you looking to invest in brand new software for airports or replace an existing solution that isn’t meeting your needs? With so many different software vendors out there, choosing the best option for your business can be tricky. But […]
Customer relationship management (CRM), and in particular, Cloud-based CRM is experiencing a stratospheric rise in popularity. Back in 2008, only 12% of businesses employing CRM used a cloud-based tool while 88% preferred on-site software. Fast-forward ten years to 2018 and […]
