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Airport Technology Management: What You Need to Know About Airport Management Systems 

4 May 2023
Marc Ive

Airports are bustling hubs of activity, with countless moving parts that need to be managed efficiently to ensure a smooth operation. Some of the key components of modern airport management is the use of airport management systems (AMS) and Business Intelligence (BI). These systems provide a technological infrastructure that allows airports to manage their resources and operations more effectively.

According to the ACI, the industry’s IT spend is projected to continue its steady year-on-year growth trend since 2020 to support this push for digitalization, with 93% of airports expecting their IT spend to stay the same or increase in 2023 compared to 2022.

What are Airport Management Systems?

Airport management systems are software solutions designed to help airports manage their day-to-day operations. These are typically made up of several systems that can be customized to meet the specific needs of each airport. Common modules include flight information display systems (FIDS) and baggage management systems, but also extend to security management systems, and resource management systems.

One of the key benefits of an AMS is its ability to provide real-time data to airport staff. Utilized correctly, this allows them to make informed decisions quickly and efficiently, reducing the likelihood of delays and disruptions.

What to look for in an Airport Management System

When selecting one of these systems, there are several key factors to consider. Firstly, it’s important to choose a scalable system that can grow with your airport’s needs. The system should also be user-friendly, with an intuitive interface that allows staff to easily access and analyze data.

Another important consideration is the system’s ability to integrate with other airport systems. This is particularly important for airports that are looking to implement a comprehensive airport business intelligence (BI) system. BI systems provide detailed insights into all aspects of airport operations, from passenger flows to retail revenue. By integrating airport management systems with BI, airports can gain a holistic view of their operations and make more informed decisions.

Finding the Best Airport Management System Providers

Choosing the right airport management system provider is crucial to the success of any airport. There are several factors to consider when selecting a provider, including their experience in the industry, the quality of their software, and their customer support.

One of the most important factors to consider is the provider’s ability to customize their solution to meet your airport’s unique needs. While this is particularly important for larger airports with complex operations, smaller airports can also greatly benefit from this system.

Rezcomm’s plug-and-play marketplace allows you to switch modules on and off depending on your airport’s needs and budget. If a module isn’t for you, simply turn it off. We also provide 24/7 customer support service from our team based all over the world. So, no matter your location, we can deliver the tech, support and service your airport needs.

Optimize Operations and Resources

One of the primary benefits of airport management systems is their ability to optimize operations and resources. By providing real-time data on passenger flows, flight schedules, and resource usage, airport staff can make informed decisions that improve efficiency and reduce delays.

For example, it can help airports reduce baggage handling times, improving the overall passenger experience, and monitor activity across your entire marketplace to optimise customer touchpoints and communications. Rezcomm’s Business module brings all your data together to eliminate the complexity and stress associated with viewing and managing multiple systems and helps your team understand your data, fast.

Manage Disruptions

Despite careful planning, disruptions can occur in any airport. Whether it’s a weather event, a security incident, or a technical failure, disruptions can cause delays and inconvenience for passengers.

An AMS can help airports manage disruptions more effectively by providing real-time data on the situation.

For example, security management systems can provide instant alerts on potential security threats, allowing staff to take swift action. Similarly, resource management systems can help airports redirect passengers to alternative areas to prevent overcrowding and manage or prevent parking occupancy issues during busy times, ensuring a smooth and efficient experience for all.

Being able to rapidly gain access to this data and respond effectively with information and support for your passengers, or even an offer for a free coffee for the inconvenience, is key to their satisfaction.

Plan, predict and perfect with Rezcomm

These management systems can help you plan for the future. By providing detailed data on passenger flows, resource usage and revenue, staff can make informed decisions about future investments and improvements.

Business intelligence systems can provide insights into which retail outlets are performing well, allowing airports to make strategic decisions about future retail investments. Similarly, resource management systems can help airports plan for future expansion by providing detailed data on resource usage and demand.

Using the right partner to provide your airport management system will improve your overall efficiency and customer satisfaction. Find out more about Rezcomm’s Business module by downloading our brochure, watching our product video or by booking a meeting with one of our expert team.