Airport Ecosystem: Happy Customers lead to Long-term Growth
Things have never looked better for the passenger experience at airports. But there’s still a lot of work to be done for it to reach its full, most stress-free potential. Airlines have already been investing in customer experience (CX) technology […]
Mastering the Art of Celebrating Your Airport’s Milestones
When your airport achieves significant milestones it’s time to celebrate. Whether you’ve reached a notable anniversary or are approaching your one-millionth customer, these successes are worth sharing, not just for the sake of boosting your own business morale, but for […]
Top 10 CRM Software Trends for 2020
Customer Relationship Management (CRM) is now the largest software market in the world. It has been since the end of 2017, when it overtook database management systems for the first time. Worldwide CRM software revenue currently amounts to $40 billion […]
How to Automate Your Airport’s Ecommerce Reporting and Data Collection
In 2019, retail ecommerce accounted for 3.53 trillion US dollars of customer spend – a considerable hike from 2.3 trillion in 2017 and around 14% of all sales worldwide. Latest forecasts suggest that online shopping will represent 16% of all […]
Revenue Management in a Data Driven World
Revenue management is a variable pricing strategy based on understanding, anticipating and influencing consumer behaviour in order to maximise revenue or profits from a fixed, time-limited resource such as airline seats. In essence, it’s the process of dynamic pricing by […]
How to Make Your Voice Heard in a Crowded Marketplace
As smartphones become more sophisticated, consumer obsession around them has risen exponentially. For many people, it’s the first thing they reach for in the morning and the last thing they look at before going to bed. Studies show that in […]
How GDPR/PECR Affects Data Collection – 10 key points
In May 2018 new EU regulations on data protection known as General Data Protection Regulation (GDPR) came into effect, causing businesses to scramble to gain proof of consent from customers amid concerns that mailing lists would be decimated. The Privacy […]
Voice-Search: Putting Your Airport on the Map
Voice technology is becoming embedded in everyday life. Use of tools like Amazon Echo, Google Home, Microsoft Cortana and Apple’s Siri and HomePod is now commonplace. The most frequently quoted statistic is the prediction that Google claims 50% of searches […]
How GDPR is Affecting Airports
The EU’s General Data Protection Regulation (GDPR) came into force on 25 May 2018. In the preceding months, despite assurances from the Information Commissioner’s Office (ICO) of rigorous enforcement and fines for non-compliance of up to 4% of global turnover, […]
Turning Data Into Actionable Insight – 10 Core Strategies for Airports
There are currently 2 quintillion bytes of data created every day. That’s a 2 with 18 zeros attached. It’s a mind-boggling statistic. The reality is, our uptake of internet-connected devices and preference for online interactions means that the number of […]
How Understanding Your Passengers can Boost Your Non-Aero Revenue
Ongoing accelerated cultural change is having a significant impact on airports. Customer habits are transforming, and the airports that will thrive and grow are those that move along with their passengers. Ecommerce retail and ride-hailing apps like Uber and Lyft […]
Transform Your Airport Into a Sales Funnel for Airlines
Global competition and a dynamic economic landscape have put pressure on profit margins for airlines and airports. From the passenger perspective, a positive flight experience is no longer measured simply by the success of the journey. As the consumer experience […]
4 Ideas on How to Make Sustainability a Priority in 2019
For businesses across industries, there’s a pressing need to meet environmental responsibilities. Landfill is full and the plight of polluted oceans is being more and more frequently highlighted. Back in 2002, research by Keep America Beautiful revealed that Americans throw […]
Spotlight on Rezcomm’s women in tech on International Women’s Day
The tech industry is really good at trends. There’s constant innovation, meaning technology companies often drive change in other sectors, and creating and following trends is an important part of corporate strategy. However, there’s one area where tech, an industry […]
Now Serving a Quarter of a Billion Passengers
New partnerships in 2018 increase global reach for airport ecommerce experts as Boston beckons Rezcomm experienced exciting growth in 2018 as its customer-centric approach, industry expertise and forward-thinking ethos won a host of new airport clients. Now, as the team […]
Rezcomm expansion accelerates as Inverness Airport becomes 45th contract won
Exciting news- Inverness Airport is the latest organisation to sign up for Rezcomm’s plug-and-play airport marketplace! The fourth busiest airport in Scotland operates commercial passenger flights to European and UK domestic destinations. Customers will now be able to pre-book their […]
Rezcomm’s signing of Memmingen Airport increases non-aero revenue
Since FMM, based in Bavaria, Germany, signed up to Rezcomm’s ecommerce pre-book parking and CRM service in January 2018, the airport has seen an increase in its non-aeronautical revenue in only a few months. Andreas Lortiz, Head of Non-Aviation said; […]
Rezcomm to power Indigo’s sales across its 5400 global facilities
Indigo adopt Rezcomm’s ecommerce solution to power its online digital sales across its portfolio of 5400 global parking facilities. Indigo, a major car parking operator has just signed Rezcomm to provide its comprehensive ecommerce platform, in a bid to boost […]
