What Makes People Book Holidays? 5 Main Purchase Drivers
Consumers today are used to getting what they want when they want it. They’re curious, demanding, and quick to move on if their needs aren’t being met. As a result, retail is more customer-driven than ever before. Ecommerce has also […]
4 Ways Your Airport Can Support Passenger Loyalty
The best customers don’t just buy from you once — they come back time and time again, building lifetime value and boosting your airport’s revenue. Here are some statistics that prove it: A mere 5% increase in customer retention correlates […]
5 ideas to make the most of last-minute travel bookings
Thanks to increased mobile usage and changing consumer behaviours, last-minute travel bookings are on the rise. According to Hotwire, Millennials are fuelling the surge in last-minute, quick getaways, with 84% claiming to have booked a trip one week or less […]
Increase airport revenue and delight passengers with flight search
Imagine a scenario: A business traveller is racing against the clock, needing to secure a last-minute flight. They’re looking for a quick, straightforward booking process without the hassle of navigating multiple websites. Rather than sifting through various airline platforms or […]
10 Must-Have Features in an Online Parking Booking System
Parking often flies under the radar in shaping customer experiences. When done right, it can add a touch of ease and comfort to the customer’s journey. And when done wrong? It can sour the initial interaction, setting a less than […]
Top 7 CRM Technology Trends for 2024
The Customer Relationship Management (CRM) software market is projected to reach an estimated $163.6 billion in 2024, making it one of the largest software markets globally. CRM technology is rapidly adapting to provide more refined services that cater to the […]
6 Principles of Ecommerce (and How it Can Help Airports Increase Revenue and Customer Satisfaction)
“The word is convenience – the word is anywhere, anytime, however the consumer wants it.” Colgate-Palmolive Ecommerce is rapidly becoming the primary way we shop, and the numbers indicate that online sales will continue to grow. Global retail ecommerce sales […]
