How to Boost Revenue from Satisfied Passengers with Airport Retail Software
A satisfied passenger at an airport is more than just a happy traveller—they’re a potential spender. Recent research has shown that happy travellers are more likely to open their wallets and make purchases at airport retail and food and beverage […]
How to Craft a Seamless Passenger Journey at Modern Airports
Airports can often feel like a treasure hunt, laden with impromptu challenges like “Where’s gate 47B?” or “How much liquid is actually in that bottle?” Each delay, each moment of confusion, adds to the web of stress and uncertainty. The […]
5 Ways to Create a Stress-free Pre-boarding Experience for Passengers
Airports can be stressful experiences for passengers, who often have to juggle finding parking, waiting in lines, and rushing to gates to make it to their flight on time. This doesn’t just impact passengers — a bad customer experience can […]
How to Minimise Pain Points at the Airport for a Stress-Free Journey
Airports and air travel can often feel like labyrinths of stress and inconvenience for passengers. A multitude of challenges can arise from the moment they leave their homes until they board their flights. Whether it’s navigating through traffic congestion en […]
Virtual Airport Queuing: Streamlining Passenger Experience and Operations
We’ve all been there — standing in seemingly endless queues at the airport, counting the minutes, and wishing we could fast-track through security. A global survey of 7,299 passengers echoes this sentiment, revealing that 45% of travellers prioritise faster security […]
Email Marketing Principles for Airports
Email marketing is an incredibly effective and accessible way of engaging customers and driving sales for any business. It has the strongest ROI of any marketing channel, returning $40 for every $1 invested. And it has an incredible reach, with […]
Redefining Airports: The Reality of Data-Driven Airport Transformation
The future of airports isn’t just about shiny terminals or faster planes — it’s deeply rooted in the use of data and AI. An airport that knows what passengers like and makes the passenger journey smooth from start to finish […]
