About Victoria Wallace Airports grapple with unique challenges in data analysis and customer understanding. From deciphering the journeys of diverse travellers — from business professionals to vacationing families — to managing various revenue streams like retail and parking, it’s a multifaceted task. The […]
If there’s one thing an airport can’t survive without, it’s passengers. So when the pandemic struck and passengers were confined to their homes, it’s no surprise that airports’ revenues plummeted during this time. The beginning of 2023 saw a resurgence […]
A satisfied passenger at an airport is more than just a happy traveller—they’re a potential spender. Recent research has shown that happy travellers are more likely to open their wallets and make purchases at airport retail and food and beverage […]
Airports can often feel like a treasure hunt, laden with impromptu challenges like “Where’s gate 47B?” or “How much liquid is actually in that bottle?” Each delay, each moment of confusion, adds to the web of stress and uncertainty. The […]
Airports can be stressful experiences for passengers, who often have to juggle finding parking, waiting in lines, and rushing to gates to make it to their flight on time. This doesn’t just impact passengers — a bad customer experience can […]
Airports and air travel can often feel like labyrinths of stress and inconvenience for passengers. A multitude of challenges can arise from the moment they leave their homes until they board their flights. Whether it’s navigating through traffic congestion en […]
The digital revolution is reshaping industries all over the world, and airports are no exception. Digital airport solutions can revolutionise airport operations with automated processes and tools. They simplify and speed up processes like check-in and baggage handling, reducing waiting […]
The pace of technological change is indisputably accelerating, revolutionizing industries across the globe. One such industry, the aviation sector, has been propelled into the digital era with astounding velocity. The scale of this revolution is of such magnitude that it […]
