Disconnected tech is costing airports revenue: Here’s how one company is fixing it
Modern airports are like orchestras with dozens of talented musicians but no conductor. From parking and Fast Track to lounges and retail, each service is managed by a different provider, often operating in isolation. The result? A digital mashup where […]
Passwordless Systems: A Smart Choice for Your Business
In today’s digital landscape, securing sensitive information is more crucial than ever as organisations contend with advanced cyber threats. High-profile data breaches have cast a harsh light on traditional password-based authentication methods, exposing their vulnerabilities and the frustrations they often […]
Using Loyalty to Drive Non-Aero Revenue
In an era of declining aviation profits and changing consumer behaviours, non-aeronautical revenue has become the lifeblood of airport growth and profitability. Airports are shifting their focus from traditional aviation activities to alternative revenue streams, transforming into destinations passengers can […]
Integrating Ecommerce with Chatbots: An Experience-First Approach
As technology advances, so do customer expectations — 73% of customers expect better personalisation as a result of these innovations. Personalised interactions are a vital part of experience-first ecommerce because they meet these heightened customer expectations and enhance customer satisfaction, […]
6 Ways to Improve Air Travel Convenience for Passengers
It’s official: there’s a renewed enthusiasm for air travel. According to the latest forecasts by the World Tourism Organization and ACI World, international tourism and global passenger traffic in 2024 are expected to exceed the figures recorded before COVID-19 grounded […]
10 Must-Have Features in an Online Parking Booking System
Parking often flies under the radar in shaping customer experiences. When done right, it can add a touch of ease and comfort to the customer’s journey. And when done wrong? It can sour the initial interaction, setting a less than […]
Software That Scales with Your Airport: Rezcomm’s Development Principles
Old technology comes with limitations. It can be rigid and unforgiving to airports that need customisation. It can be bloated and have too many features for airports that don’t need all the bells and whistles. Tired of these limitations, Rezcomm […]
5 Ways to Create a Stress-free Pre-boarding Experience for Passengers
Airports can be stressful experiences for passengers, who often have to juggle finding parking, waiting in lines, and rushing to gates to make it to their flight on time. This doesn’t just impact passengers — a bad customer experience can […]
