Discover how Exeter Airport took ownership of their prebook sales and digital engagement with the Rezcomm marketplace.
About the case study
Exeter Airport approached Rezcomm with the desire to take greater ownership of their prebook sales and digital engagement. They were losing valuable customer data and touchpoints to 3rd party vendors and their customer engagement wasn’t ‘on brand.’
Harnessing the power of the Rezcomm marketplace and our fully managed solution, Exeter Airport could grow its operations, without extra resources or expensive consultants.
At a glance
Challenges:
- Heavy dependence on 3rd party parking operator
- Existing customer experience wasn’t ‘on brand’
- Lost touchpoints & little opportunity to engage with passengers
Our solution:
- On-site booking service for prebook parking, executive lounge, fast track & more
- Yield management tools for increasing product uptake & driving revenue
- Centralised data management & control of all distribution channels
Benefits:
- Improved cash flow by taking payments via Rezcomm marketplace
- Reduced operational inefficiencies & 3rd party vendor costs
- Increased revenue with advanced product offerings & improved marketing
