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Rezcomm Shop

Boost revenues and reclaim your customers with Rezcomm’s omni-channel sales and marketing solutions

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All the features you need to sell online

Sell parking and any ancillary product or service

Rezcomm Shop’s carefully crafted booking journey satisfies consumers' growing appetite for ease and convenience, while our state-of-the-art flexibility allows you to configure and personalise the interface to further meet your customers' needs. Our fully hosted SaaS cloud e-commerce platform enables fast and easy integration to your existing websites and business processes with the minimum of effort and resource, increasing conversions, sales, revenue and customer satisfaction while future proofing your business.


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Shopfront

Shopfront


A selection of professional themes and customer journeys

With themes and customer journeys created and developed in conjunction with some of the industry’s top professionals, your online shop will offer the best possible customer experience.


Branding and shopfront customisation

Your Rezcomm Shop comes with a fully optimised shop-front to maximise visitor interaction and product engagement. You can quickly and easily change the look and feel either of the whole shop or by product or service, by using the settings in the shop management area.


Mobile commerce, ready to go

Your online Rezcomm Shop includes a built-in mobile commerce shopping cart. Your customers can browse and buy from your shop using any mobile device - phone or tablet.


Monetise your shop with advertising space

Easily sell advertising space on your Rezcomm Shop to monetise your visitor traffic and promote complimentary products and services.


Social media login

Rezcomm Shop includes integration with social media platforms including Google, Facebook and Twitter.


Manage my account

The ‘Manage my Account’ facility gives customers quick access to settings and tools that allow them to manage their bookings and purchases whilst safeguarding their data and protecting their privacy.


Multiple languages

Your online shop and checkout comes with multiple languages. You can manage your content and theme to suit the local market.


Multiple currencies

Your online shop and checkout can support multiple currencies. It includes automatic location detection and optional manual currency selection.

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Shopping basket/cart

Shopping basket/cart


Free SSL Certificate

Your online shop includes an SSL certificate to keep both customer information and business data secure.


Accept credit cards

You can accept all major credit cards and proprietary card schemes according to your region and territory, as well PayPal, Apple Pay and direct bank payments via Giropay and Sepa.


Connect to any payment gateway

Your online shop will already connect you to an extensive list of merchant and PSPs, but this can easily be extended to connect with your own preferred provider.


Reward points scheme

Offer your customers the chance to earn and redeem reward points across all products to boost your sales and increase customer loyalty.


Buy now with 1-click-to-buy check out

If you click Buy Now With 1-Click on any product page, your customer’s order will be charged to the default payment method on their account and delivered to the default contact details.

Shop management

Shop management


Create and manage all of your products in one place

Create and manage as many types of product as you need. Set yield, lead time and exception rules. Manage pricing, images and content. Preview your products and publish them with ease.


Manage and compare availability, capacity and occupancy

Manage capacity, view live occupancy, compare gate prices to pre-book prices and identify the prices that will encourage your customers to book in advance.


Build your pricing and tariff structure in minutes

Attach multiple tariffs to products, schedule seasonal or event-based adjustments. Quickly check, change or introduce new tariffs to maximise revenue.


Blackout your products when they’re off sale or sold out

Easily remove certain products (such as low cost) in busy periods or key trading periods to maximise revenue and maintain the operation and value proposition for the customer.


Up sell and cross sell other products to increase the basket value

Quickly and easily link products to allow customers to upgrade within their booking journey without interrupting the booking journey or the conversion rate.


Cross-sell complimentary products within the booking journey. This not only increases revenue but also provides a value-added service.


Launch and manage promotions to boost sales

Create promotions that can be issued with a booking or through a digital channel. Control promotions by making them single-use, product specific, or by setting a 'use on' or 'expiry' date.


Create and edit adverts

Easily upload adverts using our simple drag and drop editor. Add them to the booking journey or your receipts and tickets to increase awareness of your products and services.


Manage and edit templates

Manage your communications with your customers. Edit their booking reminder, let them know about changes to their booking and provide a streamlined customer experience.


Add channel partners

Maximise the reach of products and services through third parties by connecting with channel partners in real time via an API connection. Easily create branded partner portals that feature credit rules, discount structures, bespoke products and more.


Add unlimited system users

Create and manage user accounts for customers and administrators. Set permissions, change personal details, set up partner accounts and impersonate users.


Permissions and rules

Minimise the impact on existing technology by verifying the use of a product. This reduces the risk of abuse in the form of anti-passback or multiple use of a single product.


Quick Search

At an operational level, the search and verification of a sale is a critical tool. Rezcomm Shop offers a wide range of search criteria designed to simplify finding purchases, regardless of the product type or buying channel.


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Reporting & Analytics

Reporting & Analytics


Financial

Measure financial performance to quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the results.


Operational

Gain real-time visibility of the arrival and/or departure associated with the visitor’s consumption of products or service. Plan for peak times and determine how much resource is required to manage visitor experience.


Trends

Easily identify behavioral trends across your venue’s entire product and service range. Predict your visitors’ needs and get to know them like never before.


Forecasting

Forecast real time revenue projections based on your venue’s previous performance. Predicting drops in revenue before they happen, and avoid missing targets by taking action in advance.


Google Analytics

Your online shop comes with a comprehensive e-commerce data layer and a number of fully supported Google Analytics integrations, so you can track sales, visits, and referrals quickly and easily. See where your visitors come from and how they found you.


Dashboard

An actionable dashboard of your sales, average spend, conversion and operational movements helps you make the right choices for your business.


Link Builder

Build tracked links and use them in any e-commerce-related marketing activity. Track the revenue generated, and attribute it to that marketing activity in both Rezcomm Engage and Google Analytics.


Product reports

Create bespoke reports from any data, apply filters, add calculations, customise the appearance and even add charts or graphs. Then simply schedule your reports to run automatically and as often as you need.


Connect to your own ERP system

Reports can be exported for further analysis in your favourite spreadsheet tool. They can be integrated directly into your ERP system or sent to your finance department.


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Marketing & Communications

Marketing & Communications


Mass email marketing

Easily build and send a communication to everyone in your database at once. Schedule each message to be sent at a specific date and time of your choice.


Automated email marketing

Automatically identify what each customer needs and personalise messages that up-sell and cross-sell products. Improve customer experience and increase customer spend.


Abandoned checkout recovery

Recover lost sales by automatically sending an email to prospective customers with a link to their abandoned shopping basket, encouraging them to complete their purchase.


Service Levels

Service Levels


Hosting

Focus on your business growth and we’ll take care of everything else for you.


Level 1 PCI DSS Compliant

Rezcomm is level-1 PCI compliant, so you don't need to worry about the security of your customer’s credit card or personal data.


99.99% uptime and 24/7 monitoring

There’s no need to worry about downtime with Rezcomm. We work around the clock to make sure your website is always online.


SSL Certificate

Your online shop includes an SSL certificate to keep your customer information and business data secure.


Unlimited bandwidth on tap

Your online shop will benefit from auto scaling to ensure that no matter how much traffic your shop attracts, you always have the bandwidth you need.


Regular upgrades

All Rezcomm updates are automatic, so you'll receive the latest features immediately, without any hassle, to help you stay ahead.


Dedicated support team

The Rezcomm support team is available 24 hours-a-day, 7 days-a-week, by email and phone, to provide high level support.


Managed Service

Rezcomm Shop has been built to ensure you can easily run your own e-commerce website. However, if you or your team are new to e-commerce, or just a little short on time, we can also offer you a fully managed service.


Rezcomm help centre

Find commonly asked questions, user guides, and tutorials in the Rezcomm Help Centre.


Rezcomm experts

Work with a Rezcomm e-commerce designer, developer, or marketer who can help make your online shop a huge success.


Knowledge Bank

An essential resource providing focused content designed to help you maximise your revenue and digital sales.


GDPR Compliant

At Rezcomm, we have implemented strict GDPR guidelines in line with the latest legislation, to safeguard your customers security rights in what has become a digitised world.


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The power of Rezcomm shop

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Over £100m

Sold on Shop

Over 1m

Active parking customers

Over 25%

Increase in revenue

Who we work with

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Take our free

e-commerce health check

Rezcomm’s e-commerce health check helps you discover how your current e-commerce environment is performing. Simply enter your website’s URL for your free 20 page report and discover the potential revenue earning and data capture opportunities for your business.

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Consistent with Rezcomm Shop in its conception and user interface, Rezcomm Travel allows you to sell flights, hotels and holidays, or inspire your customers with beautiful destination content.

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Sectors

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Airports

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Parking Companies

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Malls & retail

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Education

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Healthcare

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The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.

Holly Harvey - E-Commerce and Digital Manager
Southampton Airport

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Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.

Richard Gill - Head of Commercial
Birmingham Airport

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Municipalities

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Convention
& exhibition centres

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Stadiums & Arenas

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Transportation

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Airports

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Parking Companies

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Education

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medical icon

Healthcare

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retail icon

Malls & retail

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Municipalities

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Convention
& exhibition centres

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stadium icon

Stadiums & Arenas

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Transportation

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© Copyright Rezcomm . Rezcomm is a trading name of Airport Direct Travel registered limited company number 5788943.