Rezcomm Shop’s carefully crafted booking journey satisfies consumers' growing appetite for ease and convenience, while our state-of-the-art flexibility allows you to configure and personalise the interface to further meet your customers' needs.
Our fully hosted SaaS cloud e-commerce platform enables fast and easy integration to your existing websites and business processes with the minimum of effort and resource, increasing conversions, sales, revenue and customer satisfaction while future proofing your business.
With themes and customer journeys created and developed in conjunction with some of the industry’s top professionals, your online shop will offer the best possible customer experience.
Your Rezcomm Shop comes with a fully optimised shop-front to maximise visitor interaction and product engagement. You can quickly and easily change the look and feel either of the whole shop or by product or service, by using the settings in the shop management area.
Your online Rezcomm Shop includes a built-in mobile commerce shopping cart. Your customers can browse and buy from your shop using any mobile device - phone or tablet.
Easily sell advertising space on your Rezcomm Shop to monetise your visitor traffic and promote complimentary products and services.
Rezcomm Shop includes integration with social media platforms including Google, Facebook and Twitter.
The ‘Manage my Account’ facility gives customers quick access to settings and tools that allow them to manage their bookings and purchases whilst safeguarding their data and protecting their privacy.
Your online shop and checkout comes with multiple languages. You can manage your content and theme to suit the local market.
Your online shop and checkout can support multiple currencies. It includes automatic location detection and optional manual currency selection.
Your online shop includes an SSL certificate to keep both customer information and business data secure.
You can accept all major credit cards and proprietary card schemes according to your region and territory, as well PayPal, Apple Pay and direct bank payments via Giropay and Sepa.
Your online shop will already connect you to an extensive list of merchant and PSPs, but this can easily be extended to connect with your own preferred provider.
Offer your customers the chance to earn and redeem reward points across all products to boost your sales and increase customer loyalty.
If you click Buy Now With 1-Click on any product page, your customer’s order will be charged to the default payment method on their account and delivered to the default contact details.
Create and manage as many types of product as you need. Set yield, lead time and exception rules. Manage pricing, images and content. Preview your products and publish them with ease.
Manage capacity, view live occupancy, compare gate prices to pre-book prices and identify the prices that will encourage your customers to book in advance.
Attach multiple tariffs to products, schedule seasonal or event-based adjustments. Quickly check, change or introduce new tariffs to maximise revenue.
Easily remove certain products (such as low cost) in busy periods or key trading periods to maximise revenue and maintain the operation and value proposition for the customer.
Quickly and easily link products to allow customers to upgrade within their booking journey without interrupting the booking journey or the conversion rate.
Cross-sell complimentary products within the booking journey. This not only increases revenue but also provides a value-added service.
Create promotions that can be issued with a booking or through a digital channel. Control promotions by making them single-use, product specific, or by setting a 'use on' or 'expiry' date.
Easily upload adverts using our simple drag and drop editor. Add them to the booking journey or your receipts and tickets to increase awareness of your products and services.
Manage your communications with your customers. Edit their booking reminder, let them know about changes to their booking and provide a streamlined customer experience.
Maximise the reach of products and services through third parties by connecting with channel partners in real time via an API connection. Easily create branded partner portals that feature credit rules, discount structures, bespoke products and more.
Create and manage user accounts for customers and administrators. Set permissions, change personal details, set up partner accounts and impersonate users.
Minimise the impact on existing technology by verifying the use of a product. This reduces the risk of abuse in the form of anti-passback or multiple use of a single product.
At an operational level, the search and verification of a sale is a critical tool. Rezcomm Shop offers a wide range of search criteria designed to simplify finding purchases, regardless of the product type or buying channel.
Measure financial performance to quickly identify which products and services are performing well (or not) in real time. Take rapid action and monitor the results.
Gain real-time visibility of the arrival and/or departure associated with the visitor’s consumption of products or service. Plan for peak times and determine how much resource is required to manage visitor experience.
Easily identify behavioural trends across your venue’s entire product and service range. Predict your visitors’ needs and get to know them like never before.
Forecast real time revenue projections based on your venue’s previous performance. Predicting drops in revenue before they happen, and avoid missing targets by taking action in advance.
Your online shop comes with a comprehensive e-commerce data layer and a number of fully supported Google Analytics integrations, so you can track sales, visits, and referrals quickly and easily. See where your visitors come from and how they found you.
An actionable dashboard of your sales, average spend, conversion and operational movements helps you make the right choices for your business.
Build tracked links and use them in any e-commerce-related marketing activity. Track the revenue generated, and attribute it to that marketing activity in both Rezcomm Engage and Google Analytics.
Create bespoke reports from any data, apply filters, add calculations, customise the appearance and even add charts or graphs. Then simply schedule your reports to run automatically and as often as you need.
Reports can be exported for further analysis in your favourite spreadsheet tool. They can be integrated directly into your ERP system or sent to your finance department.
Easily build and send a communication to everyone in your database at once. Schedule each message to be sent at a specific date and time of your choice.
Automatically identify what each customer needs and personalise messages that up-sell and cross-sell products. Improve customer experience and increase customer spend.
Recover lost sales by automatically sending an email to prospective customers with a link to their abandoned shopping basket, encouraging them to complete their purchase.
Focus on your business growth and we’ll take care of everything else for you.
Rezcomm is level-1 PCI compliant, so you don't need to worry about the security of your customer’s credit card or personal data.
There’s no need to worry about downtime with Rezcomm. We work around the clock to make sure your website is always online.
Your online shop includes an SSL certificate to keep your customer information and business data secure.
Your online shop will benefit from auto scaling to ensure that no matter how much traffic your shop attracts, you always have the bandwidth you need.
All Rezcomm updates are automatic, so you'll receive the latest features immediately, without any hassle, to help you stay ahead.
The Rezcomm support team is available 24 hours-a-day, 7 days-a-week, by email and phone, to provide high level support.
Rezcomm Shop has been built to ensure you can easily run your own e-commerce website. However, if you or your team are new to e-commerce, or just a little short on time, we can also offer you a fully managed service.
Find commonly asked questions, user guides, and tutorials in the Rezcomm Help Centre.
Work with a Rezcomm e-commerce designer, developer, or marketer who can help make your online shop a huge success.
An essential resource providing focused content designed to help you maximise your revenue and digital sales.
We are delighted to be working with Rezcomm and will be rolling out their pre-booking system across all our sites as soon as possible. I am excited to see the impact this will have on our customer experience and I am sure drivers will find it even easier to plan their trips safe in the knowledge they will be able find a space to park.
Directeur des Supports Opérationnels
The Rezcomm travel platform offers a
great one-stop holiday shop for our passengers. We have been really pleased with the results with both revenue and booking volumes over-achieving our expectations.
E-Commerce and Digital Manager
See for yourself why quarter of a billion passengers trust airports that use our ecommerce solutions. Rezcomm has everything you need to increase traffic, generate revenue and build loyalty - backed by a team that helps you grow.
Consolidate all your data and gain deep customer insights, manage your customers experience, create personalised campaigns and manage content, with Rezcomm’s CRM, BI, Analytics and Marketing Solutions.Learn More
Consistent with Rezcomm Shop in its conception and user interface, Rezcomm Travel allows you to sell flights, hotels and holidays, or inspire your customers with beautiful destination content.Learn More
The team at Rezcomm are a joy to work with, offer a high level of support and are always very quick to respond.
Holly Harvey - E-Commerce and Digital Manager
Since Rezcomm technology has been utilised we have seen substantial year-on-year revenue growth.
Richard Gill - Head of Commercial